Last updated: June 11, 2025

At What The Fur, we’re committed to delivering your order quickly, safely, and with care. Please review the details below before placing your order.

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Where We Ship

We currently ship to the following states:

• Arizona
• California
• Colorado
• Idaho
• Montana
• Nevada
• New Mexico
• Oregon
• Texas
• Utah
• Washington
• Wyoming

We are working to expand our shipping regions and will update this policy as we grow.

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Processing Times

Orders are typically processed within 1–4 business days (Monday through Friday, excluding holidays).
You will receive an email with tracking information once your order has shipped.

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Shipping Methods and Rates

We use trusted carriers such as USPS and UPS.
Shipping costs are calculated at checkout based on carrier rates, package weight, and destination.

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Shipping Perishable Products

Many of our items are perishable and should be opened and stored according to package instructions.
We recommend retrieving your package promptly after delivery.
What The Fur is not responsible for spoilage or damage due to delayed retrieval or improper storage after delivery.

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Shipping Delays or Issues

While we aim to meet all estimated delivery times, occasional delays may occur due to carrier issues, weather, or other unforeseen circumstances.

If your package is delayed, arrives damaged, or is missing:

• Contact us at getwhatthefur@gmail.com within 5 days of the delivery date.

• Include your order number and a description of the issue.

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Undeliverable or Returned Packages

Packages returned to us due to incorrect or incomplete address information may be reshipped at the customer’s expense.
If a refund is preferred, we will issue it minus the original shipping costs.

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Order Changes and Address Updates

Once an order has been processed, we are unable to make changes.
If you need to update your address, please contact us at getwhatthefur@gmail.com as soon as possible.
We will do our best to make updates if your order has not yet shipped.

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Questions?

If you have any questions about your shipment or need help with an order, please email us at getwhatthefur@gmail.com.